TRAINING TOPIC 1:
CUSTOMER SERVICE UNIQUENESS
Customer service is vital to any company. Thus, training employees in customer service will create a stronger company culture, more loyal customers, and a better brand. Let us discover the different ways in developing your customer's services skills and build the confidence that drives sales and give you a competitive advantage over your competitors.
-Defining Customer Service and its Important to Business
-Customer Retention Drivers
-Crisis and Customer Management
-Best Practices in Winning the Heart of your Customer
TRAINING TOPIC 2:
LEADING THE TEAM TOWARDS EXCELLENCE
Define the leadership skills necessary to effectively lead the team. Learn how to develop strategic and planning skills that lead to creativity and positive change.
This program focuses on the critical skills that will enable employees to build productive relationships and successfully interact with others in the organization. The strategies that employees will learn, aligned with the commitment to personal improvement, will enable them to become high performers that organizations seek to retain and nurture.
I. Developing Leader’s Mindset
Communication and Collaboration
Balancing IQ & EQ
II. The Art of Execution꞉ Project and Action Plan
Effectiveness, Efficiency, and Productivity
TRAINING TOPIC 3:
BUILDING LEADER’S ACTION FOR TRANSFORMATION
Learn the new leadership techniques and refine old skills to run your team, including building the relationship and conflict management. This provides an overview of developing leadership in varied organizational settings. It includes discussions of leadership styles, strategies, and various effective leadership tools to enhance the capacity for individuals to be effective in leadership roles and processes. For leadership development initiatives to be truly effective, they should align with an organization’s corporate strategy and offer development opportunities that are tailored to the individual employee.
I. Leadership Definition, Styles, and Types
II. Personal Leadership
Communication & Collaboration
III. Interpersonal Leadership
IV. Overview of P. L.O.C. (Planning, Leading, Organizing, Controlling)
TRAINING TOPIC 4:
STRATEGIC SALES MANAGEMENT
Whether your business has just started or is already a household name, you need to keep updating your sales strategies to keep up with these fast changing times.
The pandemic has changed the way we work and live and so our way of selling to customers must adapt to it too. In this webinar, you'll learn how to turn new and one-time customers to become your avid promoters.
- Understand and apply emotional intelligence in sales
- Evaluate sales techniques that actually work
- Formulate strategies on managing potential client objections
- Realize how to turn every sale closing to a winning event